Changes & Cancellations

Changes & Cancellations

Thank you for shoppping with us, please take your time whilst checking out via our website. Once your order has been placed we cannot edit, change or cancel.

Please note all orders are made to order.

If you receive a damaged parcel please take photos, keep the parcel and contact us within 24 hours of receiving your delivery. Any time after this will not be considered. Goods cannot be refunded or exchanged due to change of mind - I will only refund or exchange if the product is damaged during transit.

Please note I do not cover the costs for redelivery if there happens to be a return to sender. 

  • We do not offer returns or exchanges for change of mind
  • All prints are handled with the utmost care when being placed into the industrial tubes or packaging. Your print is very delicate and should only be removed from the packaging by a professional framer. Any creases or imperfections are not the responsibility of Arja Välimäki  
  • Any items being returned remain property of the purchaser until received by Arja Välimäki,so please ensure you package your return items appropriately
  • Arja Välimäki will not be held liable for any items damaged in return transit to us
  • Please note, we are unable to refund or credit the cost of shipping